Harvard Business School. Press. (2001). Harvard business review on customer relationship management. Harvard Business School Press.
استشهاد بنمط شيكاغوHarvard Business School. Press. Harvard Business Review on Customer Relationship Management. Boston: Harvard Business School Press, 2001.
MLA استشهادHarvard Business School. Press. Harvard Business Review on Customer Relationship Management. Harvard Business School Press, 2001.
تحذير: قد لا تكون هذه الاستشهادات دائما دقيقة بنسبة 100%.