APA Edition Citation

Harvard Business School. Press. (2001). Harvard business review on customer relationship management. Harvard Business School Press.

Chicago Edition Citation

Harvard Business School. Press. Harvard Business Review on Customer Relationship Management. Boston: Harvard Business School Press, 2001.

MLA Edition Citation

Harvard Business School. Press. Harvard Business Review on Customer Relationship Management. Harvard Business School Press, 2001.

Warning: These citations may not always be 100% accurate.