Citação norma APA

Harvard Business School. Press. (2001). Harvard business review on customer relationship management. Harvard Business School Press.

Citação norma Chicago

Harvard Business School. Press. Harvard Business Review on Customer Relationship Management. Boston: Harvard Business School Press, 2001.

Citação norma MLA

Harvard Business School. Press. Harvard Business Review on Customer Relationship Management. Harvard Business School Press, 2001.

Nota: a formatação da citação pode não corresponder 100% ao definido pela respectiva norma.