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00682cam a2200181 i 4500 |
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20151215130452.0 |
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121017s2012 caua b 000 0 eng |
| 020 |
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|a 9788132109785 (pbk. : alk. paper)
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| 082 |
0 |
0 |
|a 658.812
|b RAO
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| 100 |
1 |
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|a Rao, Ajit,
|9 23865
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| 245 |
1 |
4 |
|a The little book of big customer satisfaction measurement /
|c Ajit Rao, Subhash Chandra.
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| 260 |
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|a New Delhi
|b Sage
|c 2012
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| 300 |
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|a xvi, 164 pages :
|b illustrations ;
|c 21 cm
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| 653 |
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|a Customer satisfaction
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| 700 |
1 |
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|a Chandra, Subhash.
|9 23866
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| 942 |
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|c BK
|6 _
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| 999 |
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|c 116931
|d 116931
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| 952 |
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|2 ddc
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|6 658812_RAO
|7 0
|9 151840
|a SMS
|b SMS
|c GEN
|d 2013-09-03
|o 658.812 RAO
|p SMS024974
|r 2013-09-03
|w 2013-09-03
|y BK
|