Cita APA

Rao, A., & Chandra, S. (2012). The little book of big customer satisfaction measurement. Sage.

Citación estilo Chicago

Rao, Ajit, and Subhash Chandra. The Little Book of Big Customer Satisfaction Measurement. New Delhi: Sage, 2012.

Cita MLA

Rao, Ajit, and Subhash Chandra. The Little Book of Big Customer Satisfaction Measurement. Sage, 2012.

Warning: These citations may not always be 100% accurate.