APA Edition Citation

Ford, R. C., & Heaton, C. P. (2000). Managing the guest experience in hospitality. Delmar/Thomson Learning.

Chicago Edition Citation

Ford, Robert C., and Cherrill P. Heaton. Managing the Guest Experience in Hospitality. Albany, NY: Delmar/Thomson Learning, 2000.

MLA Edition Citation

Ford, Robert C., and Cherrill P. Heaton. Managing the Guest Experience in Hospitality. Delmar/Thomson Learning, 2000.

Warning: These citations may not always be 100% accurate.