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The loyalty effect the hidden force behind growth, profits, and lasting value

書目詳細資料
主要作者:	Reichheld, Frederick F.
其他作者:	Teal, Thomas
格式:	Printed Book
語言:	English
出版:	Boston, Mass. : Harvard Business School Press, 2001
主題:	Customer Relations > Consumer Satisfaction > Job Satisfaction > Labor Productivitty > Loyalty > Value addition

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