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The loyalty effect the hidden force behind growth, profits, and lasting value
| Huvudupphovsman: | Reichheld, Frederick F. |
|---|---|
| Övriga upphovsmän: | Teal, Thomas |
| Materialtyp: | Printed Book |
| Språk: | English |
| Publicerad: |
Boston, Mass. :
Harvard Business School Press,
2001
|
| Ämnen: |
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