A carregar...

Código QR

The loyalty effect the hidden force behind growth, profits, and lasting value

Detalhes bibliográficos
Autor principal:	Reichheld, Frederick F.
Outros Autores:	Teal, Thomas
Formato:	Printed Book
Idioma:	English
Publicado em:	Boston, Mass. : Harvard Business School Press, 2001
Assuntos:	Customer Relations > Consumer Satisfaction > Job Satisfaction > Labor Productivitty > Loyalty > Value addition

Registos relacionados

Improving Customer Satisfaction, Loyalty, and Profit : An Integrated Measurement and Management System
Por: Michael D. johnson Anders Gustafsson
Publicado em: (2000)

Researching customer satisfaction & loyalty:How to find out what people really think
Por: Paul Szwarc
Publicado em: (2005)

Improving customer satisfaction, loyalty, and profit /
Por: Johnson, Michael D .
Publicado em: (2006)

Effect of higher education brand images on
Por: Chun-fu

Customer relationship in general insurance industry /
Por: Divya, M
Publicado em: (2019)

Organisational Climate,Job Satisfaction and Managerial Effectiveness
Por: Lehal, Ritu
Publicado em: (2000)

Job satisfaction scales for effective management Manual for managers and social scientists /
Por: Ganguli, H. C.
Publicado em: (1994)

Improving Customer Satisfaction, Loyalty, and Profit: An integrated measurement and management system
Por: Michael D Johnson, et al.
Publicado em: (2006)

Emergence and Popularity of Customer Loyalty
Por: Nalli Anand Kumar

Emergence and Popularity of Customer Loyalty
Por: Nalli Anand Kumar

The Joy of work: Dilbert`s guide to finding happiness at the expense of your co-workers
Por: Adams, Scott
Publicado em: (1998)

Understanding job satisfaction
Por: Gruneberg, Michael M.
Publicado em: (1979)

Job motivation managers, supervisors, workers
Por: Srivastava, A.K
Publicado em: (1984)

A Study on Job Satisfaction in the Catholic Syrian Bank,Thrissur
Por: Jeethu,Jayan
Publicado em: (2014)

Understanding job satisfaction
Publicado em: (2008)

Emotion Marketing The Hallmark Way of winning customers for life
Por: Scott Robinette, et al.
Publicado em: (2001)

Job satisfaction of college librarians : a study of aided colleges in Kerala /

Job satisfaction in relation to professional enrichment among teacher educators /
Por: Sandeep, A
Publicado em: (2013)

Building customer loyalty
Por: Linton Ian
Publicado em: (1993)

Consumer satisfaction and complaining behaviour
Por: Purohit, H. C.
Publicado em: (2004)

Measuring Customer Satisfaction and Loyalty
Por: Hages, Bob E
Publicado em: (2010)

Impact of loyalty programs on customer statisfaction : a study with special reference to Kerala based commercial banks /
Por: Soumya Sreedhar V
Publicado em: (2019)

AMA handbook for customer satisfaction complete guide to research planning & implementation
Por: Dutka,Alan
Publicado em: (1994)

Measuring and managing customer satisfaction going for the gold
Por: Kessler, Sheila
Publicado em: (1996)

Measuring and managing customer satisfaction going for the gold
Por: Kessler, Sheila
Publicado em: (1996)

The little book of big customer satisfaction measurement /
Por: Rao, Ajit
Publicado em: (2012)

A Study on Customer Satisfaction of Selected Supermarkets in Ernakulam District
Por: Punya Mohan
Publicado em: (2014)

Cumulative approach to customer satisfaction with respect to compact segment car users
Por: Hamza V.K
Publicado em: (2014)

Cumulative approach to customer satisfaction with respect to compact segment car users
Por: Hamza V K
Publicado em: (2014)

Analysis of customer satisfaction data /
Por: Allen, Derek R.
Publicado em: (2010)

How to give quality service to your customers
Por: Denton, D. Keith
Publicado em: (1990)

Satisfying internal customers first
Por: Chang, Richard Y
Publicado em: (1994)

Total quality management
Por: Besterfield, dale, H et.al
Publicado em: (2011)

Relationship of certain work related behaviour to jobsatisfaction and work values. /
Por: Jayan, C.

Seven power strategies for building customer loyalty /
Por: Timm, Paul R.
Publicado em: (2001)

EMERGENCE AND POPULARITY OF CUSTOMER LOYALTY PROGRAMS
Por: NALLAI ANAND KUMAR AND D. NISAR AHMED
Publicado em: (2012)

Mediating effect of work family conflict on the
Por: Bing Ma

Creating customer loyalty : build lasting loyalty using customer experience management /
Por: Daffy, Chris
Publicado em: (2019)

Adhwaanathilninnu aanandhathilekku(അദ്ധ്വാനത്തില്‍നിന്ന് ആനന്ദത്തിലേക്ക്)/
Por: Latha Nair(ലതാ നായര്‍)
Publicado em: (2013)

Employees Job Satisfaction in IT companies of Infopark,Ernakulam,Kerala
Por: Abraham,Chris Babu
Publicado em: (2014)