Učitavanje...

QR kȏd

The loyalty effect the hidden force behind growth, profits, and lasting value

Bibliografski detalji
Glavni autor:	Reichheld, Frederick F.
Daljnji autori:	Teal, Thomas
Format:	Printed Book
Jezik:	English
Izdano:	Boston, Mass. : Harvard Business School Press, 2001
Teme:	Customer Relations > Consumer Satisfaction > Job Satisfaction > Labor Productivitty > Loyalty > Value addition

Similar Items

Improving Customer Satisfaction, Loyalty, and Profit : An Integrated Measurement and Management System
od: Michael D. johnson Anders Gustafsson
Izdano: (2000)

Researching customer satisfaction & loyalty:How to find out what people really think
od: Paul Szwarc
Izdano: (2005)

Improving customer satisfaction, loyalty, and profit /
od: Johnson, Michael D .
Izdano: (2006)

Effect of higher education brand images on
od: Chun-fu

Customer relationship in general insurance industry /
od: Divya, M
Izdano: (2019)

Organisational Climate,Job Satisfaction and Managerial Effectiveness
od: Lehal, Ritu
Izdano: (2000)

Job satisfaction scales for effective management Manual for managers and social scientists /
od: Ganguli, H. C.
Izdano: (1994)

Improving Customer Satisfaction, Loyalty, and Profit: An integrated measurement and management system
od: Michael D Johnson, i dr.
Izdano: (2006)

Emergence and Popularity of Customer Loyalty
od: Nalli Anand Kumar

Emergence and Popularity of Customer Loyalty
od: Nalli Anand Kumar

The Joy of work: Dilbert`s guide to finding happiness at the expense of your co-workers
od: Adams, Scott
Izdano: (1998)

Understanding job satisfaction
od: Gruneberg, Michael M.
Izdano: (1979)

Job motivation managers, supervisors, workers
od: Srivastava, A.K
Izdano: (1984)

A Study on Job Satisfaction in the Catholic Syrian Bank,Thrissur
od: Jeethu,Jayan
Izdano: (2014)

Understanding job satisfaction
Izdano: (2008)

Emotion Marketing The Hallmark Way of winning customers for life
od: Scott Robinette, i dr.
Izdano: (2001)

Job satisfaction of college librarians : a study of aided colleges in Kerala /

Job satisfaction in relation to professional enrichment among teacher educators /
od: Sandeep, A
Izdano: (2013)

Building customer loyalty
od: Linton Ian
Izdano: (1993)

Consumer satisfaction and complaining behaviour
od: Purohit, H. C.
Izdano: (2004)

Measuring Customer Satisfaction and Loyalty
od: Hages, Bob E
Izdano: (2010)

Impact of loyalty programs on customer statisfaction : a study with special reference to Kerala based commercial banks /
od: Soumya Sreedhar V
Izdano: (2019)

AMA handbook for customer satisfaction complete guide to research planning & implementation
od: Dutka,Alan
Izdano: (1994)

Measuring and managing customer satisfaction going for the gold
od: Kessler, Sheila
Izdano: (1996)

Measuring and managing customer satisfaction going for the gold
od: Kessler, Sheila
Izdano: (1996)

The little book of big customer satisfaction measurement /
od: Rao, Ajit
Izdano: (2012)

A Study on Customer Satisfaction of Selected Supermarkets in Ernakulam District
od: Punya Mohan
Izdano: (2014)

Cumulative approach to customer satisfaction with respect to compact segment car users
od: Hamza V.K
Izdano: (2014)

Cumulative approach to customer satisfaction with respect to compact segment car users
od: Hamza V K
Izdano: (2014)

Analysis of customer satisfaction data /
od: Allen, Derek R.
Izdano: (2010)

How to give quality service to your customers
od: Denton, D. Keith
Izdano: (1990)

Satisfying internal customers first
od: Chang, Richard Y
Izdano: (1994)

Total quality management
od: Besterfield, dale, H et.al
Izdano: (2011)

Relationship of certain work related behaviour to jobsatisfaction and work values. /
od: Jayan, C.

Seven power strategies for building customer loyalty /
od: Timm, Paul R.
Izdano: (2001)

EMERGENCE AND POPULARITY OF CUSTOMER LOYALTY PROGRAMS
od: NALLAI ANAND KUMAR AND D. NISAR AHMED
Izdano: (2012)

Mediating effect of work family conflict on the
od: Bing Ma

Creating customer loyalty : build lasting loyalty using customer experience management /
od: Daffy, Chris
Izdano: (2019)

Adhwaanathilninnu aanandhathilekku(അദ്ധ്വാനത്തില്‍നിന്ന് ആനന്ദത്തിലേക്ക്)/
od: Latha Nair(ലതാ നായര്‍)
Izdano: (2013)

Employees Job Satisfaction in IT companies of Infopark,Ernakulam,Kerala
od: Abraham,Chris Babu
Izdano: (2014)