The loyalty effect the hidden force behind growth, profits, and lasting value

Detalles Bibliográficos
Autor Principal: Reichheld, Frederick F.
Outros autores: Teal, Thomas
Formato: Printed Book
Idioma:English
Publicado: Boston, Mass. : Harvard Business School Press, 2001
Subjects:
Customer Relations > Consumer Satisfaction > Job Satisfaction > Labor Productivitty > Loyalty > Value addition

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