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The loyalty effect the hidden force behind growth, profits, and lasting value

Xehetasun bibliografikoak
Egile nagusia:	Reichheld, Frederick F.
Beste egile batzuk:	Teal, Thomas
Formatua:	Printed Book
Hizkuntza:	English
Argitaratua:	Boston, Mass. : Harvard Business School Press, 2001
Gaiak:	Customer Relations > Consumer Satisfaction > Job Satisfaction > Labor Productivitty > Loyalty > Value addition

Antzeko izenburuak

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nork: Michael D. johnson Anders Gustafsson
Argitaratua: (2000)

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nork: Paul Szwarc
Argitaratua: (2005)

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nork: Johnson, Michael D .
Argitaratua: (2006)

Effect of higher education brand images on
nork: Chun-fu

Customer relationship in general insurance industry /
nork: Divya, M
Argitaratua: (2019)

Organisational Climate,Job Satisfaction and Managerial Effectiveness
nork: Lehal, Ritu
Argitaratua: (2000)

Job satisfaction scales for effective management Manual for managers and social scientists /
nork: Ganguli, H. C.
Argitaratua: (1994)

Improving Customer Satisfaction, Loyalty, and Profit: An integrated measurement and management system
nork: Michael D Johnson, et al.
Argitaratua: (2006)

Emergence and Popularity of Customer Loyalty
nork: Nalli Anand Kumar

Emergence and Popularity of Customer Loyalty
nork: Nalli Anand Kumar

The Joy of work: Dilbert`s guide to finding happiness at the expense of your co-workers
nork: Adams, Scott
Argitaratua: (1998)

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nork: Gruneberg, Michael M.
Argitaratua: (1979)

Job motivation managers, supervisors, workers
nork: Srivastava, A.K
Argitaratua: (1984)

A Study on Job Satisfaction in the Catholic Syrian Bank,Thrissur
nork: Jeethu,Jayan
Argitaratua: (2014)

Understanding job satisfaction
Argitaratua: (2008)

Emotion Marketing The Hallmark Way of winning customers for life
nork: Scott Robinette, et al.
Argitaratua: (2001)

Job satisfaction of college librarians : a study of aided colleges in Kerala /

Job satisfaction in relation to professional enrichment among teacher educators /
nork: Sandeep, A
Argitaratua: (2013)

Building customer loyalty
nork: Linton Ian
Argitaratua: (1993)

Consumer satisfaction and complaining behaviour
nork: Purohit, H. C.
Argitaratua: (2004)

Measuring Customer Satisfaction and Loyalty
nork: Hages, Bob E
Argitaratua: (2010)

Impact of loyalty programs on customer statisfaction : a study with special reference to Kerala based commercial banks /
nork: Soumya Sreedhar V
Argitaratua: (2019)

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nork: Dutka,Alan
Argitaratua: (1994)

Measuring and managing customer satisfaction going for the gold
nork: Kessler, Sheila
Argitaratua: (1996)

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nork: Kessler, Sheila
Argitaratua: (1996)

The little book of big customer satisfaction measurement /
nork: Rao, Ajit
Argitaratua: (2012)

A Study on Customer Satisfaction of Selected Supermarkets in Ernakulam District
nork: Punya Mohan
Argitaratua: (2014)

Cumulative approach to customer satisfaction with respect to compact segment car users
nork: Hamza V.K
Argitaratua: (2014)

Cumulative approach to customer satisfaction with respect to compact segment car users
nork: Hamza V K
Argitaratua: (2014)

Analysis of customer satisfaction data /
nork: Allen, Derek R.
Argitaratua: (2010)

How to give quality service to your customers
nork: Denton, D. Keith
Argitaratua: (1990)

Satisfying internal customers first
nork: Chang, Richard Y
Argitaratua: (1994)

Total quality management
nork: Besterfield, dale, H et.al
Argitaratua: (2011)

Relationship of certain work related behaviour to jobsatisfaction and work values. /
nork: Jayan, C.

Seven power strategies for building customer loyalty /
nork: Timm, Paul R.
Argitaratua: (2001)

EMERGENCE AND POPULARITY OF CUSTOMER LOYALTY PROGRAMS
nork: NALLAI ANAND KUMAR AND D. NISAR AHMED
Argitaratua: (2012)

Mediating effect of work family conflict on the
nork: Bing Ma

Creating customer loyalty : build lasting loyalty using customer experience management /
nork: Daffy, Chris
Argitaratua: (2019)

Adhwaanathilninnu aanandhathilekku(അദ്ധ്വാനത്തില്‍നിന്ന് ആനന്ദത്തിലേക്ക്)/
nork: Latha Nair(ലതാ നായര്‍)
Argitaratua: (2013)

Employees Job Satisfaction in IT companies of Infopark,Ernakulam,Kerala
nork: Abraham,Chris Babu
Argitaratua: (2014)