Loading...

QR Code

The loyalty effect the hidden force behind growth, profits, and lasting value

Bibliografiske detaljer
Hovedforfatter:	Reichheld, Frederick F.
Andre forfattere:	Teal, Thomas
Format:	Printed Book
Sprog:	English
Udgivet:	Boston, Mass. : Harvard Business School Press, 2001
Fag:	Customer Relations > Consumer Satisfaction > Job Satisfaction > Labor Productivitty > Loyalty > Value addition

Lignende værker

Improving Customer Satisfaction, Loyalty, and Profit : An Integrated Measurement and Management System
af: Michael D. johnson Anders Gustafsson
Udgivet: (2000)

Researching customer satisfaction & loyalty:How to find out what people really think
af: Paul Szwarc
Udgivet: (2005)

Improving customer satisfaction, loyalty, and profit /
af: Johnson, Michael D .
Udgivet: (2006)

Effect of higher education brand images on
af: Chun-fu

Customer relationship in general insurance industry /
af: Divya, M
Udgivet: (2019)

Organisational Climate,Job Satisfaction and Managerial Effectiveness
af: Lehal, Ritu
Udgivet: (2000)

Job satisfaction scales for effective management Manual for managers and social scientists /
af: Ganguli, H. C.
Udgivet: (1994)

Improving Customer Satisfaction, Loyalty, and Profit: An integrated measurement and management system
af: Michael D Johnson, et al.
Udgivet: (2006)

Emergence and Popularity of Customer Loyalty
af: Nalli Anand Kumar

Emergence and Popularity of Customer Loyalty
af: Nalli Anand Kumar

The Joy of work: Dilbert`s guide to finding happiness at the expense of your co-workers
af: Adams, Scott
Udgivet: (1998)

Understanding job satisfaction
af: Gruneberg, Michael M.
Udgivet: (1979)

Job motivation managers, supervisors, workers
af: Srivastava, A.K
Udgivet: (1984)

A Study on Job Satisfaction in the Catholic Syrian Bank,Thrissur
af: Jeethu,Jayan
Udgivet: (2014)

Understanding job satisfaction
Udgivet: (2008)

Emotion Marketing The Hallmark Way of winning customers for life
af: Scott Robinette, et al.
Udgivet: (2001)

Job satisfaction of college librarians : a study of aided colleges in Kerala /

Job satisfaction in relation to professional enrichment among teacher educators /
af: Sandeep, A
Udgivet: (2013)

Building customer loyalty
af: Linton Ian
Udgivet: (1993)

Consumer satisfaction and complaining behaviour
af: Purohit, H. C.
Udgivet: (2004)

Measuring Customer Satisfaction and Loyalty
af: Hages, Bob E
Udgivet: (2010)

Impact of loyalty programs on customer statisfaction : a study with special reference to Kerala based commercial banks /
af: Soumya Sreedhar V
Udgivet: (2019)

AMA handbook for customer satisfaction complete guide to research planning & implementation
af: Dutka,Alan
Udgivet: (1994)

Measuring and managing customer satisfaction going for the gold
af: Kessler, Sheila
Udgivet: (1996)

Measuring and managing customer satisfaction going for the gold
af: Kessler, Sheila
Udgivet: (1996)

The little book of big customer satisfaction measurement /
af: Rao, Ajit
Udgivet: (2012)

A Study on Customer Satisfaction of Selected Supermarkets in Ernakulam District
af: Punya Mohan
Udgivet: (2014)

Cumulative approach to customer satisfaction with respect to compact segment car users
af: Hamza V.K
Udgivet: (2014)

Cumulative approach to customer satisfaction with respect to compact segment car users
af: Hamza V K
Udgivet: (2014)

Analysis of customer satisfaction data /
af: Allen, Derek R.
Udgivet: (2010)

How to give quality service to your customers
af: Denton, D. Keith
Udgivet: (1990)

Satisfying internal customers first
af: Chang, Richard Y
Udgivet: (1994)

Total quality management
af: Besterfield, dale, H et.al
Udgivet: (2011)

Relationship of certain work related behaviour to jobsatisfaction and work values. /
af: Jayan, C.

Seven power strategies for building customer loyalty /
af: Timm, Paul R.
Udgivet: (2001)

EMERGENCE AND POPULARITY OF CUSTOMER LOYALTY PROGRAMS
af: NALLAI ANAND KUMAR AND D. NISAR AHMED
Udgivet: (2012)

Mediating effect of work family conflict on the
af: Bing Ma

Creating customer loyalty : build lasting loyalty using customer experience management /
af: Daffy, Chris
Udgivet: (2019)

Adhwaanathilninnu aanandhathilekku(അദ്ധ്വാനത്തില്‍നിന്ന് ആനന്ദത്തിലേക്ക്)/
af: Latha Nair(ലതാ നായര്‍)
Udgivet: (2013)

Employees Job Satisfaction in IT companies of Infopark,Ernakulam,Kerala
af: Abraham,Chris Babu
Udgivet: (2014)