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The loyalty effect the hidden force behind growth, profits, and lasting value

Dades bibliogràfiques
Autor principal:	Reichheld, Frederick F.
Altres autors:	Teal, Thomas
Format:	Printed Book
Idioma:	English
Publicat:	Boston, Mass. : Harvard Business School Press, 2001
Matèries:	Customer Relations > Consumer Satisfaction > Job Satisfaction > Labor Productivitty > Loyalty > Value addition

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