The loyalty effect the hidden force behind growth, profits, and lasting value

Sonraí Bibleagrafaíochta
Príomhúdar: Reichheld, Frederick F.
Údair Eile: Teal, Thomas
Formáid: Printed Book
Teanga:English
Foilsithe: Boston, Mass. : Harvard Business School Press, 2001
Ábhair:
Customer Relations > Consumer Satisfaction > Job Satisfaction > Labor Productivitty > Loyalty > Value addition

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