The loyalty effect the hidden force behind growth, profits, and lasting value

Bibliographic Details
Main Author:	Reichheld, Frederick F.
Other Authors:	Teal, Thomas
Format:	Printed Book
Language:	English
Published:	Boston, Mass. : Harvard Business School Press, 2001
Subjects:	Customer Relations > Consumer Satisfaction > Job Satisfaction > Labor Productivitty > Loyalty > Value addition

Similar Items