The loyalty effect the hidden force behind growth, profits, and lasting value

書目詳細資料
主要作者: Reichheld, Frederick F.
其他作者: Teal, Thomas
格式: Printed Book
語言:English
出版: Boston, Mass. : Harvard Business School Press, 2001
主題:
Customer Relations > Consumer Satisfaction > Job Satisfaction > Labor Productivitty > Loyalty > Value addition
實物特徵
實物描述:xviii, 323 p. : ill. ; 24 cm.
ISBN:9781578516872

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