The loyalty effect the hidden force behind growth, profits, and lasting value

Bibliographic Details
Main Author: Reichheld, Frederick F.
Other Authors: Teal, Thomas
Format: Printed Book
Language:English
Published: Boston, Mass. : Harvard Business School Press, 2001
Subjects:
Customer Relations > Consumer Satisfaction > Job Satisfaction > Labor Productivitty > Loyalty > Value addition
Description
Physical Description:xviii, 323 p. : ill. ; 24 cm.
ISBN:9781578516872

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