Reichheld, F. F., & Teal, T. (2001). The loyalty effect: The hidden force behind growth, profits, and lasting value. Harvard Business School Press.
Styl cytowania ChicagoReichheld, Frederick F., i Thomas Teal. The Loyalty Effect: The Hidden Force Behind Growth, Profits, and Lasting Value. Boston, Mass.: Harvard Business School Press, 2001.
Styl cytowania MLAReichheld, Frederick F., i Thomas Teal. The Loyalty Effect: The Hidden Force Behind Growth, Profits, and Lasting Value. Harvard Business School Press, 2001.
Uwaga: Te cytaty mogą odróżniać się od wytycznej twojego fakultetu..