APA način citiranja

Zikmund,William G, Mcleod Raymond, & Gilbert ,Faye W. (2010). Customer Relationship Management: Integrating marketing Strategy. Wiley India.

Čikaški stil citiranja

Zikmund,William G, Mcleod Raymond, i Gilbert ,Faye W. Customer Relationship Management: Integrating Marketing Strategy. New Delhi: Wiley India, 2010.

MLA način citiranja

Zikmund,William G, et al. Customer Relationship Management: Integrating Marketing Strategy. Wiley India, 2010.