एपीए उद्धरण

Zikmund,William G, Mcleod Raymond, & Gilbert ,Faye W. (2010). Customer Relationship Management: Integrating marketing Strategy. Wiley India.

शिकागो स्टाइल उद्धरण

Zikmund,William G, Mcleod Raymond, और Gilbert ,Faye W. Customer Relationship Management: Integrating Marketing Strategy. New Delhi: Wiley India, 2010.

एमएलए उद्धरण

Zikmund,William G, et al. Customer Relationship Management: Integrating Marketing Strategy. Wiley India, 2010.