Zikmund,William G, Mcleod Raymond, & Gilbert ,Faye W. (2010). Customer Relationship Management: Integrating marketing Strategy. Wiley India.
استشهاد بنمط شيكاغوZikmund,William G, Mcleod Raymond, و Gilbert ,Faye W. Customer Relationship Management: Integrating Marketing Strategy. New Delhi: Wiley India, 2010.
MLA استشهادZikmund,William G, et al. Customer Relationship Management: Integrating Marketing Strategy. Wiley India, 2010.
تحذير: قد لا تكون هذه الاستشهادات دائما دقيقة بنسبة 100%.