Mukerjee,Kaushik. Customer relationship management: A strategic approach to marketing. PHI.
Chicago Style aipamenaMukerjee,Kaushik. Customer Relationship Management: A Strategic Approach to Marketing. Delhi: PHI.
MLA aipamenaMukerjee,Kaushik. Customer Relationship Management: A Strategic Approach to Marketing. PHI.
Kontuz: berrikusi erreferentzia hauek erabili aurretik.