APA aipamena

Rai,Alok Kumar. (2008). Customer Relationship Management: Concepts and Cases. PHI.

Chicago Style aipamena

Rai,Alok Kumar. Customer Relationship Management: Concepts and Cases. New Delhi: PHI, 2008.

MLA aipamena

Rai,Alok Kumar. Customer Relationship Management: Concepts and Cases. PHI, 2008.

Kontuz: berrikusi erreferentzia hauek erabili aurretik.