APA সাইটেশন

Rai,Alok Kumar. (2008). Customer Relationship Management: Concepts and Cases. PHI.

শিকাগো স্টাইলে সাইটেশন

Rai,Alok Kumar. Customer Relationship Management: Concepts and Cases. New Delhi: PHI, 2008.

এমএলএ সাইটেশন

Rai,Alok Kumar. Customer Relationship Management: Concepts and Cases. PHI, 2008.