Arun T Ravindran & Dr. Zakkariya K.A. (2011). A study on call centre management and evaluation of call centre operations at Idea Cellular Ltd., Kerala. School of Management Studies.
Chicago Edition CitationArun T Ravindran and Dr. Zakkariya K.A. A Study on Call Centre Management and Evaluation of Call Centre Operations at Idea Cellular Ltd., Kerala. CUSAT: School of Management Studies, 2011.
MLA引文Arun T Ravindran and Dr. Zakkariya K.A. A Study on Call Centre Management and Evaluation of Call Centre Operations at Idea Cellular Ltd., Kerala. School of Management Studies, 2011.
警告：这些引文格式不一定是100％准确.