Berson, A., Smith, S., & Thearling, K. (2000). Building data mining applications for CRM. Tata McGraw-Hill.
استشهاد بنمط شيكاغوBerson, Alex, Stephen Smith, و Kurt Thearling. Building Data Mining Applications for CRM. New Delhi: Tata McGraw-Hill, 2000.
MLA استشهادBerson, Alex, et al. Building Data Mining Applications for CRM. Tata McGraw-Hill, 2000.
تحذير: قد لا تكون هذه الاستشهادات دائما دقيقة بنسبة 100%.