Analysis of customer satisfaction data

Antzeko izenburuak

• Analysis of customer satisfaction data /
  nork: Allen, Derek R.
  Argitaratua: (2010)
• Measuring and managing customer satisfaction going for the gold
  nork: Kessler, Sheila
  Argitaratua: (1996)
• Improving customer satisfaction, loyalty, and profit /
  nork: Johnson, Michael D .
  Argitaratua: (2006)
• AMA handbook for customer satisfaction complete guide to research planning & implementation
  nork: Dutka,Alan
  Argitaratua: (1994)
• Measuring and managing customer satisfaction going for the gold
  nork: Kessler, Sheila
  Argitaratua: (1996)