Measuring Customer Satisfaction and Loyalty

Míreanna Comhchosúla

• Improving customer satisfaction, loyalty, and profit /
  le: Johnson, Michael D .
  Foilsithe: (2006)
• Improving Customer Satisfaction, Loyalty, and Profit: An integrated measurement and management system
  le: Michael D Johnson, et al.
  Foilsithe: (2006)
• Measuring and managing customer satisfaction going for the gold
  le: Kessler, Sheila
  Foilsithe: (1996)
• Measuring and managing customer satisfaction going for the gold
  le: Kessler, Sheila
  Foilsithe: (1996)
• The little book of big customer satisfaction measurement /
  le: Rao, Ajit
  Foilsithe: (2012)