Measuring Customer Satisfaction and Loyalty

Antzeko izenburuak

• Improving customer satisfaction, loyalty, and profit /
  nork: Johnson, Michael D .
  Argitaratua: (2006)
• Improving Customer Satisfaction, Loyalty, and Profit: An integrated measurement and management system
  nork: Michael D Johnson, et al.
  Argitaratua: (2006)
• Measuring and managing customer satisfaction going for the gold
  nork: Kessler, Sheila
  Argitaratua: (1996)
• Measuring and managing customer satisfaction going for the gold
  nork: Kessler, Sheila
  Argitaratua: (1996)
• The little book of big customer satisfaction measurement /
  nork: Rao, Ajit
  Argitaratua: (2012)