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| LEADER |
00575nam a22001697a 4500 |
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20151215130355.0 |
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|a 9788122427998
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| 082 |
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|a 658.812
|b HAY
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| 100 |
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|a Hages, Bob E
|9 21040
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| 245 |
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|a Measuring Customer Satisfaction and Loyalty
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| 260 |
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|a USA
|b ASQ Quality
|c 2010
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| 300 |
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|a xvii,287p.
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| 653 |
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|a Cusstomer satisfaction
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|p SMS024567
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|w 2011-01-13
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