APA Edition Citation

Hages, B. E. (2010). Measuring Customer Satisfaction and Loyalty. ASQ Quality.

Chicago Edition Citation

Hages, Bob E. Measuring Customer Satisfaction and Loyalty. USA: ASQ Quality, 2010.

MLA Edition Citation

Hages, Bob E. Measuring Customer Satisfaction and Loyalty. ASQ Quality, 2010.

Warning: These citations may not always be 100% accurate.