|
|
|
|
| LEADER |
00589nam a2200181 a 4500 |
| 005 |
20151215130321.0 |
| 008 |
960221s1955 dcuabcdjdbkoqu001 0deng d |
| 003 |
ViArRB |
| 082 |
|
|
|a 658.812
|b BEN
|
| 100 |
|
|
|a Bender, Paul S.
|9 7400
|
| 245 |
|
|
|a Design and operation of customer service systems
|
| 300 |
|
|
|a vii, 211p.
|
| 653 |
|
|
|a Customer service
|a Customer relations
|
| 942 |
|
|
|c BK
|6 _
|
| 260 |
|
|
|c 1976
|a New York
|b AMACOM
|
| 020 |
|
|
|a 0814453910
|
| 999 |
|
|
|c 114880
|d 114880
|
| 952 |
|
|
|0 0
|1 0
|2 ddc
|4 0
|6 658812_BEN
|7 0
|9 148964
|a SMS
|b SMS
|c GEN
|d 2010-10-11
|o 658.812 BEN
|p SMS012272
|r 2010-10-11
|w 2010-10-11
|y BK
|