APA引文

Bender, P. S. (1976). Design and operation of customer service systems. AMACOM.

Chicago Edition Citation

Bender, Paul S. Design and Operation of Customer Service Systems. New York: AMACOM, 1976.

MLA引文

Bender, Paul S. Design and Operation of Customer Service Systems. AMACOM, 1976.

警告：這些引文格式不一定是100％准確.