APA Citatie

Bender, P. S. (1976). Design and operation of customer service systems. AMACOM.

Chicago Style citaat

Bender, Paul S. Design and Operation of Customer Service Systems. New York: AMACOM, 1976.

MLA citatie

Bender, Paul S. Design and Operation of Customer Service Systems. AMACOM, 1976.

Let op: Deze citaties zijn niet altijd 100% accuraat.