APA način citiranja

Bender, P. S. (1976). Design and operation of customer service systems. AMACOM.

Čikaški stil citiranja

Bender, Paul S. Design and Operation of Customer Service Systems. New York: AMACOM, 1976.

MLA način citiranja

Bender, Paul S. Design and Operation of Customer Service Systems. AMACOM, 1976.