Style de citation APA

Bender, P. S. (1976). Design and operation of customer service systems. AMACOM.

Style de citation Chicago

Bender, Paul S. Design and Operation of Customer Service Systems. New York: AMACOM, 1976.

Style de citation MLA

Bender, Paul S. Design and Operation of Customer Service Systems. AMACOM, 1976.

Attention : ces citations peuvent ne pas être correctes à 100%.