Dyfyniad APA

Bender, P. S. (1976). Design and operation of customer service systems. AMACOM.

Dyfyniad Arddull Chicago

Bender, Paul S. Design and Operation of Customer Service Systems. New York: AMACOM, 1976.

Dyfyniad MLA

Bender, Paul S. Design and Operation of Customer Service Systems. AMACOM, 1976.

Rhybudd: Mae'n bosib nad yw'r dyfyniadau hyn bob amser yn 100% cywir.