Bender, P. S. (1976). Design and operation of customer service systems. AMACOM.
Chicago Edition CitationBender, Paul S. Design and Operation of Customer Service Systems. New York: AMACOM, 1976.
MLA Edition CitationBender, Paul S. Design and Operation of Customer Service Systems. AMACOM, 1976.
Warning: These citations may not always be 100% accurate.