Johson, W. ,. (1995). Encyclopaedia of total Quality Management: Total quality In marketing. Vanity (St Jude Press).
शिकागो स्टाइल उद्धरणJohson, William ,C. Encyclopaedia of Total Quality Management: Total Quality In Marketing. New Delhi: Vanity (St Jude Press), 1995.
एमएलए उद्धरणJohson, William ,C. Encyclopaedia of Total Quality Management: Total Quality In Marketing. Vanity (St Jude Press), 1995.
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