APA način citiranja

Garber, P. (2007). 25 reproducible activities for customer service excellence. H.R.D.

Čikaški stil citiranja

Garber, Peter.R. 25 Reproducible Activities for Customer Service Excellence. Amherst: H.R.D, 2007.

MLA način citiranja

Garber, Peter.R. 25 Reproducible Activities for Customer Service Excellence. H.R.D, 2007.