Balachandran, S. (2004). Customer-Driven Services Management. Response.
シカゴスタイル引用形Balachandran, S. Customer-Driven Services Management. Response, 2004.
MLA引用形式Balachandran, S. Customer-Driven Services Management. Response, 2004.
警告: この引用は必ずしも正確ではありません.