APA aipamena

Balachandran, S. (2004). Customer-Driven Services Management. Response.

Chicago Style aipamena

Balachandran, S. Customer-Driven Services Management. Response, 2004.

MLA aipamena

Balachandran, S. Customer-Driven Services Management. Response, 2004.

Kontuz: berrikusi erreferentzia hauek erabili aurretik.