Gopal V.V. (2005). CRM in Travel and Tourism concepts and cases. ICFAI University.
Chicago Edition CitationGopal V.V. CRM in Travel and Tourism Concepts and Cases. Hyderabad: ICFAI University, 2005.
MLA Edition CitationGopal V.V. CRM in Travel and Tourism Concepts and Cases. ICFAI University, 2005.
Warning: These citations may not always be 100% accurate.