APA引文

Katz, B. (2004). How to turn customer service into customer sales. Jaico.

Chicago Edition Citation

Katz, Bernard. How to Turn Customer Service into Customer Sales. New Delhi: Jaico, 2004.

MLA引文

Katz, Bernard. How to Turn Customer Service into Customer Sales. Jaico, 2004.

警告：這些引文格式不一定是100％准確.