APA način citiranja

Katz, B. (2004). How to turn customer service into customer sales. Jaico.

Čikaški stil citiranja

Katz, Bernard. How to Turn Customer Service into Customer Sales. New Delhi: Jaico, 2004.

MLA način citiranja

Katz, Bernard. How to Turn Customer Service into Customer Sales. Jaico, 2004.

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