एपीए उद्धरण

Katz, B. (2004). How to turn customer service into customer sales. Jaico.

शिकागो स्टाइल उद्धरण

Katz, Bernard. How to Turn Customer Service into Customer Sales. New Delhi: Jaico, 2004.

एमएलए उद्धरण

Katz, Bernard. How to Turn Customer Service into Customer Sales. Jaico, 2004.