Style de citation APA

Katz, B. (2004). How to turn customer service into customer sales. Jaico.

Style de citation Chicago

Katz, Bernard. How to Turn Customer Service into Customer Sales. New Delhi: Jaico, 2004.

Style de citation MLA

Katz, Bernard. How to Turn Customer Service into Customer Sales. Jaico, 2004.

Attention : ces citations peuvent ne pas être correctes à 100%.