Call center training course kit

Míreanna Comhchosúla

• call center handbook
  le: Dawson, Keith
  Foilsithe: (2001)
• Call centre training handbook: a complete guide to learning & Development in contact centres /
  le: Wilson, John P .
  Foilsithe: (2009)
• Gower handbook of call and contact centre management
  le: Calvert, Natalie
  Foilsithe: (2004)
• Cases in call centre management: great ideas (th) at work/
  le: Feinberg, Richard .
  Foilsithe: (2001)
• Performance of Kisan call centres
  le: Meti C B