Call center training course kit

Eitemau Tebyg

• call center handbook
  gan: Dawson, Keith
  Cyhoeddwyd: (2001)
• Call centre training handbook: a complete guide to learning & Development in contact centres /
  gan: Wilson, John P .
  Cyhoeddwyd: (2009)
• Gower handbook of call and contact centre management
  gan: Calvert, Natalie
  Cyhoeddwyd: (2004)
• Cases in call centre management: great ideas (th) at work/
  gan: Feinberg, Richard .
  Cyhoeddwyd: (2001)
• Performance of Kisan call centres
  gan: Meti C B