Call center training course kit

相似書籍

• call center handbook
  由: Dawson, Keith
  出版: (2001)
• Call centre training handbook: a complete guide to learning & Development in contact centres /
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• Gower handbook of call and contact centre management
  由: Calvert, Natalie
  出版: (2004)
• Cases in call centre management: great ideas (th) at work/
  由: Feinberg, Richard .
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• Performance of Kisan call centres
  由: Meti C B